Hospital Administrator

K. M. Vishnu Babu
Mobile Phone: (+91) 903 55 38 336

Flat No.: 402, A Block,

Venkadatre Palm Groves Apartment

Seegahalli Extension, Medahalli

Bengaluru, Karnataka, India

PROFESSIONAL SUMMARY:

Hardworking, pro-active manager with positive attitude looking for an opportunity in multi-tasking organisation. I am results-driven and able to use initiatives to develop effective solutions to problems, whilst having an active and dynamic approach to work and getting things done efficiently.

EDUCATION:

1. Master of Hospital Management (First Class - Full time) - M.H.M.,

Department of Management Studies, Madurai Kamaraj University, Madurai, Tamil Nadu, India.

2. Bachelor of Arts (First Class - Full time) - B.A., Economics

M. S. S. Wakf Board College, K.K. Nagar, Madurai, Tamil Nadu, India

3. Certified in Lean Six Sigma Green Belt: Globally Recognized Exemplar Global (formerly RABQSA) certified (family of American Society of Quality) – ASQ - Benchmark Group, Bangalore, Karnataka, India (License: 12594630)

4. NEBOSH IGC - International General Certificate in Occupational Health and Safety 2014 - PROJECT WORK – FINISHED - Aspire Middle East Training Institute, Abu Dhabi, UAE (training course - completed)

RELATED QUALIFICATION:

Demonstrated public speaking skills, fluent in four languages, able to type 30 words per minute in English, Comfortable with MS-Office, Minitab Version 18, Internet and Emailing. Experienced in First response (FR) – emergency handling procedures.

PROFESSIONAL EXPERIANCE:

1. Head of Quality (State Head - Quality Operations) – Managing ALS, BLS, Neonatal care ambulances (Total: 711 ambulances) 2018 - till date

GVK Emergency Management and Research Institute (EMRI), 108 Ambulances service,

Bangalore, Karnataka, India

Reason for changing the job: 10 years - government project with GVK group – ended – yet to be renewed – extended till May 2021. There is no clarity on extending the project.

Operations Manager 2015 - 2018

IntegoHealth LLC (Day Care Surgery Center, Diagnostics Center and Medical Center)

Dubai Healthcare City, Dubai, UAE.

Hospital Administrator (22- bed hospital with 24/7 trauma care) 2010 - 2015

National Hospital LLC, Abu Dhabi, UAE (Multispecialty Hospital)

(Previously, it was a part of NMC group – now it is under Avivo group)

Manager (Center head) (10- bed Hospital) 2007 - 2010

Chicago Cosmetic Surgery Centre, Mumbai (a joint venture of USA NRI's - chain of centers)

Hospital Administrator (800- bed hospital with 24/7 trauma care) 2006 - 2007

Chettinad Health City, Chennai (Multispecialty Medical College Hospital)

Hospital Administrator (20 – bed hospital) 2001 - 2006

Auroville Health Centre, Auroville international town,

(Multi facility health centre - serving Auroville and Local communities)

AREAS EXPERIENCE INCULDES:

· Front office and call centre: Coordinating front office staff and Call centre staff to provide uninterrupted information on patient’s demands through effective communication and monitoring mechanism.

· Quality Management: Deeply expertise with JCI and ISO 9001:2015 standards. Managing - Municipality inspections, Environmental, Occupational Health and Safety inspections, Civil Defense inspections, Health Authority inspections, Lean Six Sigma (Value stream mapping) audits and NABH inspections.

· Developing and Controlling KPIs of all Departments.

· Developing and administering quality education process and formulating quality improvement programs for employees.

· Supporting all department heads to ensure that all compliance requirements are met for each area.

· Organising and managing Internal Audit Schedules, Assisting with Internal Audits and Audit results.

· Recommending procedures and guidelines to direct the practices used in performing corrective action.

· Reviewing Non-conformances, Corrective Actions, Observations, and Patient Complaints for repetitive trends, recommendations for changes and processes.

· Maintaining the supplier audit program, coordinating with the purchasing function

· Actively supporting and participates in Quality Management System training programs and other quality-related trainings.

· Leading and directing the organization’s accreditation survey preparation.

· Actively supporting, participating and maintaining the integrity and on-going function of the Hospital and facilitating safety program.

· Training and Development: Training all new staff to adopt organization SOPs and periodically checking and correcting SOPs to follow effectively by all staff to meet organizational - vision, mission and values.

· Leading Committee: Coordinating all departmental committee meetings as per NABH, JCI and ISO directives with committee chairman (Nursing, Medical Records, Lab, OT, ER, Pharmacy, Radiology, Quality, Fire and Safety, Facility services) and implementing action points.

· Homecare Medical Service: Effectively managing homecare medical service team and insurance companies for constant reimbursements. Maintaining good patient’s relationship to maintain the reputation of the service and to increase home care service business.

· Facility improvement: Adding additional facilities inside the hospital (coordinating with civil work team, involved in upgrading new medical equipment).

· Department budgets: Developing department budget – every year with the department HODs and Accounts head.

· Day to day operations: Proactively, coordinating and scheduling doctors, paramedical staff duty roster – every day to meet patient’s appointment on time (without any interruption). Managing Patient's Complaints and improving satisfaction through periodical reviews and surveys.

· Maintenance: Directly managing all maintenance issues of Civil, Mechanical, Electrical, Plumbing and Carpentry services, building fabric maintenance, fixtures and fittings repairs with Contracting Companies.

· Human Resources Management: Providing direction and decision making support for all departments and employees, all staff are directing towards, high quality of care and services to achieve a centre of excellence. Collaborating with department heads to prepare a monthly staff duty roster (for optimum utilization), Involved in Recruitment with HR team, Training and development of staff and coordinating staff's grievances (conducting welfare and motivational program) with the HR team.

· Medical Insurances - Coordinating with Insurance Manager to make less insurance claims rejection through quality audit and improvement training of the staff. Coordinating with Third- Party Auditors on the Medical Insurance process for Health Authority’s approval.

· Medical Records Management (MRD) - Maintaining Quality of medical records through quality audits.

· Hospitality service: Directly supervising and controlling quality of service in Cafeteria and Staff Canteen.

· Events Management: Getting accreditation from HEALTH AUTHORITY to organize CME to avail credit points and organizing camps with the marketing team. Organising and participating in Board Quarterly review Meetings.

· Occupational Health and Safety: Managing Health Sector - Environment, Health & Safety Management System (AD EHSMS).

· Hospital Information System (HIS) - Handling monthly MIS, Analysis and interpretation of Data, and Experienced in documentation & presentation.

· Office Administration: Renewing entity licenses - HEALTH AUTHORITY licenses, Commercial & Chamber of Commerce Licenses, Ambulance licenses, all required Insurance policies (Medical Malpractice, Fire perils, Workman Compensation, Staff Medical Insurance), Staff Flat Tenancy Contracts, Managing Transport Section, Planning and licensing additional new services with the health authority to improve the business.

· Annual Maintenance Contracts (AMC) Management- Coordinating with Biomedical Engineer for Warranty and Periodical Preventive Maintenance (PPM), Maintenance - Civil, Electrical, Plumbing, Carpentry, Housekeeping, Security guards, Fire and Safety and Office Boys (initiating, negotiating and renewing all AMC contracts of the facility).

· Corporate Communication - Supporting Marketing (Propaganda techniques, Public relations, Brand building, Direct Marketing, Preparing and Managing MOU for special health care services which are not available in the centre with other hospitals). Developing various business strategies to improve the business by Memorandum of Understanding (MOU) with other hospitals / clinics.

· Any special assignments: Any new assignments – as per the director's office demanded are carried out on time.

PROJECTS COMPLETED:

1. Construction project - Concentra Diagnostics Centre, Sharjah, UAE – acquiring and managing the old facility for commissioning as the new centre.

2. Construction project - Chettinad Medical College Hospital, Chennai, India – commissioning different departments of the college mainly focusing on purchase, inventory, warehouse, recruitment, housekeeping, quality section and government inspections team.

3. A variety of mini projects are conducted focusing mainly on costing, manpower analysis and equipment cost analysis of the newly constructed Arvind Free Section Eye Hospital, Madurai, Tamilnadu, India.

NATURE, STRENGTHS AND SKILLS:

Planning, Organizing, Interpersonal Communication, Negotiating (reduced more investments in AMCs and different type of Insurances), Commitment on achievement, Influencing, Leading & Delegating abilities, Critical Thinking, Decision Making, Problem Solving, Conflict Resolution, Adaptability, Teaching, Training with Multitasking abilities – I can handle many assignments. Committed to stretch extra hours to complete assigned tasks.

1. Awarded the First rank in B.A., Economics 1998, Senior Under Officer (SUO) in National Cadet Corps (N.C.C.) 1998, Received Best Performance medal in the cultural program in N.C.C. 1998.

2. School Pupil Leader (SPL) 1994. Received Championship in Sports (Senior level 1991 & 1992 and Super senior level 1994). Basketball Team leader 1994.

3. Company Sergeant Major (CSM) in N.C.C. 1992.

PUBLICATIONS:

"Patients Care Management in Healthcare" in Healthcare Management Express News Paper, Issue dated August 2006.

PERSONAL:

1. Age : Forty-five

2. Born : 23rd January 1975 (23/01/1975)

3. Language Known : To Speak: English, Hindi, Tamil, Kannada, Malayalam, & Arabic

(Working knowledge)

To Write: English, Tamil and Hindi

4. Marital status & Children : Married, Two children

5. Nationality : Indian

6. State : Karnataka and Tamilnadu

7. Work Experience : Twenty years

8. Availability : 15- 30 days from the date of the offer letter.

REFERENCES: Available upon request.